Uber is known as world best travelling app. it has lot of customers worldwide, who daily using it’s services. In Uber users have lot of facilities like add credit, history of rides, awesome support help center and fast communication with driver without sharing personal number. This is positive point of view.
Now we talk about it’s negative point of view. Uber is a system where we can find ride and select destination place where we want to go. Every system have bugs. Same like other system sometimes Uber users face problems. But Uber have active support help center available for solving system problems.
According to my experience in Uber service only one time i face a technical problem. When before ride i check upfront fare (Estimate Rate) is PKR 250-300 and trip area is 8-10 KM approximately. But after when i finished my ride i check my Fare is PKR 947 and my trip area is 88.6KM. Yes this is shocking for me. So now the question is how can i contact with Uber Customer Support and solve my technical problem.
I face technical problem, maybe in your case have some other problem. First you need to check your problem and find the solution in help (Bottom side in your trip)
In trip section you have lot of other options in help section.
Like : Accident during drive.
Face Problem in Using Uber promotions and credits, Paying with cash, Improving the pickup experience, etc
Check all these options if you cannot find your problem solution there then go to next step to send issue details Via Social Media and Email.
How To Contact Uber Support Via Social Media.
In social media Uber have verified Page in Facebook and Verified Profile in Twitter . Here you can easily send message with your issue include details as much as possible with Email and Mobile Number. In social media avoid too much messages Uber representative reply you in business working hours and if possible it can solve your problem.
How To Contact Uber Support Via Email.
For going Uber Email support “CLICK HERE”
Then you go to support forum page. Here put some basic details about your problem. Like are you ? Driver, Rider, Restaurant. What kind of help you need. Tell him about additional details. Give him Email. Select Country.
After this, you will receive message in your Email/Uber app. This method is very simple and useful. I suggest you try it if you cannot seen fast response in social media.
After my support with in 24 hours my issue is solve and add credit in my Uber account.
I am sure this article is helpful for you. Because when i face this problem at-least 2-3 hours i can spend for finding this page to submit my problem , read all it’s policies for understanding and much more. Sharing is caring, share this information. Let me know if i miss something. For any kind of question feel free send me message in my email or comment in comment section. Thanks for your time. Have a nice day.